Terms & Conditions - VietBird Ltd

Passport and Visa Requirement

It is your responsibility to ensure that you have a valid passport and where necessary a visa. Your passport should be valid for at least six months after the duration of your tour. We accept no responsibility for your failure to comply with these regulations.

Insurance

It is our policy that all clients must take out comprehensive travel insurance before commencement of a tour. This insurance should at least cover accident, medical, repatriation, and loss of effects. It is also most advisable that cover begins from the booking of the tour so as to cover any cancellation charges due to illness etc. prior to the tour commencing.

Health and Vaccinations

Because of the constantly changing recommendations as to immunization requirements, malaria risk or health certificates, it will be your sole responsibility to seek the most up to date information from your G.P or health centre. All costs arising out of failure to comply must be met at your own expense. VietBird Ltd will always carry a first aid / medical kit appropriate to the area being visited. It cannot be emphasized enough that if you do have a health problem or physical limitation, we need to know about it so we can be prepared in the case of an emergency.

Reservation - Payment

Reservations can be made to VietBird Ltd office via website or email. Upon confirmation of a reservation:

• A 30 % (thirty percent) deposit is required to secure your reservation.
• And the final payment for the total package tour or the services (70%: seventy percent) must be fully received by VietBird Ltd at least 30 days before client's arrival in the destination country or starting date of the tour.

If the final payment is not received by the due date, the Client's/Agent's reservation will be cancelled and the Clients/Agents will have to pay the cancellation charges. VietBird Ltd also reserves the right to correct any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice. VietBird Ltd will then send you written confirmation and a receipt.

Cancellation Charges

The cancellation fee is calculated as follows (percentage of the total cost of the tour):

• 91 days or more before the tour: 15%
• 61–90 days before the tour: 30%
• 31–60 days before the tour: 60%
• 0–30 days before the tour: 100%

Additional Notes

• All cancellation requests must be made in writing (email).
• Refunds (if applicable) will be processed within 14 business days.
• VietBird reserves the right to deduct any non-refundable fees charged by our partners/vendors.

Sharing Rooms

Bookings are accepted only on the understanding that should no room-mate be available, you will accept single accommodation and pay the appropriate single room supplement. (Smokers should kindly note that smoking is not allowed in the room if you are sharing with a non-smoker.). Please note that there is no absolute guarantee that single accommodation will always be available for those requesting it, and bookings are only accepted on the understanding that the participant agrees to share in the event of an unexpected lack of single accommodation at any location.

Itinerary

Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this, VietBird Ltd and local ground agents reserve the right to change any particular itinerary. If an itinerary has to be changed by the leader while you are on the holiday then you must respect their professional decision.

Liability

We have taken all reasonable steps to ensure that the tours published in this website have been properly arranged. The travel agents, vehicle hire, hotel and restaurants are all reputable. We will accept liability as a direct result of negligence or breach of contractual duty in making arrangements for you, including omissions by our agents. We will not accept liability for claims arising out of carriage by air or sea. We will also not accept liability for matters such as losses or additional expenses incurred as a result of transport delays, sickness, weather, strikes, war or other political crises.

VietBird Ltd reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.

All disputes, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event of such negotiation and mutual understanding failing to resolve the issue, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam. All claims must be submitted in writing within 30 days after the end of the services.